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Privacy Policy


This Privacy Policy ("Policy") describes the policies and procedures on the collection use, disclosure and protection of your information when you use our website located at adme.com, or the Adme mobile application (collectively "Adme Platform") made available by ADME SOLUTIONS LLP an LLP incorporated under Limited Liability Partnership Act 2008 having its registered office at 1470 F3, KKK Arcade, Pokkunnu Kozhikode, Kerala673014 India

The terms ‘you’ and “your” refer to the user of the Adme Platform. The term “Services” refers to any services offered by Adme whether on the Adme Platform or otherwise

Please read this Policy before using the Adme Platform or submitting any personal information to Adme. This Policy is a part of and incorporated within and is to be read along with, the Terms of Use

YOUR CONSENT

By using the Adme Platform and the Services you agree and consent to the collection transfer use storage disclosure and sharing of your information as described and collected by us in accordance with this Policy. If you do not agree with the Policy, please do not use or access the Adme Platform.

POLICY CHANGES

We may occasionally update this Policy and such changes will be posted on this page. If we make any significant to this Policy we will endeavor to provide you with reasonable notice of such changes, such as via prominent notice on the Adme Platform or to your email address on record and where required by applicable law, we will obtain your consent .To the extent permitted under the applicable law your continued use of our Services after we publish or send a notice about our changes to this Policy shall constitute your consent to the updated Policy.

LINKS TO OTHER WEBSITES

The Adme Platform may contain links to other websites. Any personal information about you collected whilst visiting such websites is not governed by this Policy. Adme shall not be responsible for and has no control over the practices and content of any website accessed using the links contained on the Adme Platform. This Policy shall not apply to any information you may disclose to any of our service providers/service personnel which we do not require you to disclose to us or any of our service providers under this Policy.

INFORMATION WE COLLECT FROM YOU

We will collect and process the following information about you

  1. Information you give us - This includes information submitted when you
  2. Information we receive from other sources -

COOKIES

  1. Our Adme Platform and third parties with whom we partner may use cookies pixel tags web beacons mobile device IDs "flash cookies and similar files or technologies to collect and store information with respect to your use of the Services and third-party websites
  2. Cookies are small files that are stored on your browser or device by websites apps online media and advertisements. We use cookies and similar technologies for purposes such as
  3. A pixel tag (also called a web beacon or clear GIF) is a tiny graphic with a unique identifier embedded invisibly on a webpage (or an online ad or email), and is used to count or track things like activity on a webpage or ad impressions or clicks, as well as to access cookies stored on users computers. We use pixel tags to measure the popularity of our various pages, features and services. We also may include web beacons in e-mail messages or newsletters to determine whether the message has been opened and for other analytics.
  4. To modify your cookie settings please visit your browser's settings By using our Services with your browser settings to accept cookies you are consenting to our use of cookies in the manner described in this section. We may also allow third parties to provide audience measurement and analytics services for us to serve advertisements on our behalf across the Internet and to track and report on the performance of those advertisements These entities may use cookies web beacons SDKS and other technologies to identify your device when you visit the Adme Platform and use our Services as well as when you visit other online sites and services

USES OF YOUR INFORMATION

We use the information we collect for following purposes including

  1. To provide personalize maintain and improve our products and services such as to enable deliverer and other services enable features to personalize your Adme account
  2. To carry out our obligations arising from any contracts entered into between you and us and to provide you with the relevant information and services
  3. To administer and enhance the security of our Adme Platform and for internal operations including troubleshooting data analysis testing research statistical and survey purposes
  4. To provide you with information about services we consider similar to those that you are already using or have enquired about or may interest you. If you are a registered user we will contact you by electronic means (e-mail or SMS or telephone) with information about these services
  5. To understand our users (what they do on our Services what features they like how they use them etc.)Improve the content and features of our Services (such as by personalizing content to your interests) process and complete your transactions, make special offers provide customer support process and respond to your queries
  6. To generate and review reports and data about and to conduct research on our user base and Service usage patterns
  7. To allow you to participate in interactive features of our Services, if any or
  8. To measure or understand the effectiveness of advertising we serve to you and others, and to deliver with the relevant information and services
  9. If you are a partner restaurant or merchant or delivery partner to track the progress of delivery or status the order placed by our customers.
  10. to carry out academic research with academic partners

We may combine the information that we receive from third parties with the information you give to us and information we collect about you for the purposes set out above Further we may analyze/or de-identify information collected from you through the Services or via other means including via the use of third-party web analytic tools. As a result our use and disclosure of aggregated and/or de-identified information is not restricted by this Policy and it may be used and disclosed to others without limitation

We analyses the log files of our Adme Platform that may contain Internet Protocol (IP) addresses, browser type and language Internet service provider (ISP) referring app crashes page viewed and ext websites and applications operating system date/time stamp and clickstream data. This helps us to administer the website to learn about user behavior on the site to improve our product and services and to gather demographic information about our user base as a whole.

DISCLOSURE AND DISTRIBUTION OF YOUR INFORMATION

  1. With Service Providers: We may share your information with our vendors, consultants, marketing partners, research firms, and other service providers or business partners, such as payment processing companies to support our business, For example your information may be shared with outside vendors to send you emails and messages or push notifications to your devices in relation to our Services, to help us analyze and improve the use of our Services to process and collect payments. we also may use vendors for other projects such as conducting surveys or organizing sweepstakes for us
  2. With Partner Restaurants Merchant: while you place a request to order food through the adme platform your information is provided to us and to the restaurants merchants with whom you may choose to order to order to facilitate your online food order processing, we provide your information to that restaurant and merchant in a similar manner as you had made a food order directly with the restaurant if you provide a mobile phone number Adme may send you text messages regarding the order's delivery status
  3. With Academic Partners: We may share your information with our academic partners for the purpose of carrying out academic research
  4. With Other Users: If you are a delivery partner, we may share your name phone number andior profile picture (if applicable) tracking details with other users to provide them the Services
  5. For Crime Prevention or Investigation: we may share this information with governmental agencies or other companies acting us when we are Obligated under the applicable laws or in good faith to respond to court orders and processes, or Detecting and preventing against actual or potential occurrence of identity theft fraud abuse of Services and Responding to claims that an advertisement posting or other content violates the intellectual property rights of a third party.Under a duty to disclose or share your personal data in order to enforce our Terms of Use and other agreements polices or to protect the nights property or safety of the Company our customers or others or in the event of a clam or dispute relating to your use of our Services. This includes exchanging information with other companies and organizations for the purposes of fraud detection and credit reduction
  6. For Internal Use: We may share your information with any present or future member of our Group (as defined below or affiliates for our internal business purposes The term Group means with respect to any person any entity that is controlled by such person or any entity that controls such person or any entity that is under common control with such person whether directly or indirectly or in the case of a natural person any Relative (as such term is defined in the Limited Liability Partnership Act 2008 to the extent applicable)of such person.
  7. With Advertisers and advertising networks :We may work with third parties such as network advertisers to serve advertisements on the Adme Platform and on third-party websites or other media (eg social networking platforms These third parties may use cookies JavaScript web beacons (including dear GIFs) Flash LSOS and other tracking technologies to measure the effectiveness of their ads and to personalize advertising content to you.
  8. We may share your information other than as described in this Policy if we notify you and you consent to the sharing

DATA SECURITY PRECAUTIONS

We have in place appropriate technical and security measures to secure the information collected by us.

We use vault and tokenization services from third party service providers to protect the sensitive personal information provided by you The thirdparty service providers with respect to our vault and tokenization services and our payment gateway and payment processing are compliant with the payment card industry standard(generally referred to as PCI compliant service providers) You are advised not to send your full credit/debit card details through unencrypted electronic platforms Where we have given you for where you have chosen) username and password which enables you to access certain parts of the Adme Platform you are responsible for keeping these details confidential We ask you not to share your password with anyone Please we aware that the transmission of information via the internet is not completely secure Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted through the Adme Platform Once we have received your information we will use strict physical electronic and procedural safeguards to try to prevent unauthorized access

OPT-OUT

  1. When you sign up for an account, you are opting in to receive emails from Adme you can log in to manage your email preferences [here] or you can follow the unsubscribe instructions in commercial email messages but note that you cannot opt out of receiving certain administrative notices service notices or legal notices from Adme.
  2. If you wish to withdraw your consent for the use and disclosure of your personal information in the manner provided in this Policy please write to us. Please note that we may take time to process such requests and your request shall take effect no later than 5 (Five) business days from the receipt of such request, after which we will not use your personal data for any processing unless required by us to comply with our legal obligations We may not be able offer you any or all Services upon such withdrawal of your consent.

GRIEVANCE OFFICER AND ADME PLATFORM SECURITY

If you have any queries relating to the processing or usage of information provided by you in connection with this Policy please email us or write to our address